Parents
The Federal Family Educational Rights and Privacy Act (FERPA) limits the amount of information we can provide you with. We recommend that you keep the lines of communication open with your student. Here's what you can do:
- View and pay your student's bill together
- Learn about payment options
- Make payments to your student's account
Your student may grant a third party user access to allow us to discuss his or her account with you. Students may follow these steps to create a Third-Party user in Workday.
- Login to Workday
- Select Profile Icon (upper right corner)
- Select View Profile
- Select Contacts
- Select Friends and Family and Click Add
- Complete required fields and check box for Third Party User
- After enter information, click Done and return to Contacts screen
- Scroll over to Actions and click Manage Permissions
- Grant individual permissions-check the tasks granting permission
- The parent/third party receives login instructions at the email provided by the student
Related:
FAQs
See our tuition and fees schedule.
When is my student's tuition payment due?
How do I pay my student's bill?
Your student can authorize you to make payments to their account. Here is how.
How do I obtain a 1098-T tax statement?
We have contracted with a third party to process requests for the 1098-T tax statement.
How do I sign up for the payment plan?
Your student may sign up for the payment plan via Workday. Learn more.
I pay the bill... Why can't you tell me more about my student's account?
FERPA regulations limit the amount of information we can give parents. Your student may contact our office with questions. More about FERPA.
Your student may grant a third-party user access in Workday to allow us to discuss his or her account with you.
Paper bills are not mailed. eBills are sent to the student's University e-mail address or e-mail addresses authorized by the student.
I don't understand the bill. Please explain why I pay this amount.
There are many factors that affect the bill. For specific inquiries, please call 330-972-5100.
How do I pay the bill online if I don't have access to my student's account?
Your student can authorize you to make payments to their account. Learn more.
My student's e-mail indicated a different balance than what is showing online. Why is it different?
The eBill is a snapshot of your student's account at the time the bill was created. Charges may have occurred that will not be reflected until the next eBill. The student's Workday account will always have the most up-to-date account information.
How do I apply for the Parent Plus loan?
Parent Plus excess funds are sent to the parent in the form of a check to the address on file. During the loan application process the parent has an opportunity to request the refund be sent to the student. The student may request direct deposit or have a check sent to their address on file.
I applied for a PLUS loan. When will I receive the refund check?
Refunds are typically processed beginning within three to five business days for qualified accounts. A check will be mailed to the address on file. If you would like to update your address, contact the Office of the University Registrar.